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An explanation of the events of 2023
This section is specifically from our owner, Taylor. The remainder of the article applies to the rest of the Taylored staff and events.
I want to issue a formal apology and explanation to my clients about our service and communication throughout the past year. Clients may have experienced communication delays or other issues. While I am not excusing this lack of consistent communication, I feel that my clients deserve to know WHY this was happening.
I became isolated in an unsafe domestic situation and didn't know the right way to get myself out. Even the closest people in my life would look at the physical results of what happened and tell me they must be fake. I didn't like the idea of letting clients see through the cracks, either. These issues were especially bad closer to the end of the year, and hit their peak while I was battling chronic illnesses at the same time. I lost many client contacts when my phone was destroyed. To add to the situation, Rosie (our lovely, fluffy poster child) ended up obtaining a few injuries of her own throughout the year. Thankfully, NONE of the Taylored Team has to experience these things again.
While these things did deeply affect me (and continue to do so to an extent), I don't feel like my clients deserve any less transparency as a result. As I move forward from these experiences, I am implementing similar policies within my business and my own life: Complete honesty and transparency, stronger community ties, and helping those who need a hand.
The hardest parts of this process are already done, all that is left now is to grow and move forward! We would love to share this growth with our community, which is why we have many positive changes (listed below) to our training courses and structure! One of our biggest changes is in our service animal program. Check out those changes below!
Changes to Service Animal clients
Changes to Basic Obedience classes
Changes to Agility classes
Events
New service - Pack Walks!
Product releases
The Medusa program
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